FREQUENTLY ASKED QUESTIONS
You must be 19+ years of age or older and able to receive mail in Canada.
A. Our Minimum order is $40
A. We charge a flat rate of $15.00 for shipping Canada wide, through Canada Post Xpress service.
*For customers who spend $150 or more on their order, shipping is FREE.
Q. When and how does my mail order purchase ship?
A. All of the products are shipped within 24 hours of receiving the e-transfer payment (except on weekends) and the packages are sent through Canada Post Xpress using tracking number.
Q. How do I know when my mail order was shipped?
A. When your package is sent in the mail, you are provided with a Canada Post tracking number, sent to you via email shortly after shipping. This will give you all of the details for shipping times and dates.
Q. How long will it take to receive my mail order after it is sent?
A. It usually takes between 2 to 4 business days to arrive to any address in Canada
Q. What payment methods do you accept?
A. We accept payment for mail order Cannabis products using e-Transfer from a Canadian bank account. No credit cards or PayPal will be accepted for mail order products to consumers.
Q. What are the cut off times for orders and shipping daily?
A. At 11am daily the orders for that day are cut off, and all pending paid orders are shipped and tracking numbers sent to waiting clients. If you place an order after 11am daily, that order is shipped the following business day. If you submit your order before 11am and your payment arrives after, the order will still go out the following business day.
Q. How does Canada Post tracking process work?
A. Every package sent via couriered mail has a unique ID tracking number. This tracking number will show all of the details along the journey of the mail order products as they come closer to arriving to you. We send customers their tracking numbers in the late afternoon of the day that the items are shipped, as our shipping team(s) are out of the office with the packing slips until that time. Which means your mail order products will ship mid day, but the tracking numbers are not sent until later.
*It's important to note that mailed items do not leave the post office until 3:30PM PST daily, so there is no difference in arrival time of the package if it's dropped off in the morning or the afternoon, as long as it arrives at the post office before 3:30PM PST, it's all the same.
If you have any questions about couriered mail services specifically, please contact us.
Q. Can you guarantee that my product package will arrive after ordering?
A. We suggest that you use a mailing address that you know is not compromised, is secure, and only you have access to receive the products that we mail to you. On very rare occasions, packages sent in the mail do go missing, but that applies to every industry. We will reship packages on occasion as needed, depending on the customer situation.
Q. How are the mail order purchases packed up before being shipped?
A. Everything we send in the mail is always double vacuum sealed, and extremely well packed for maximum customer security and privacy. We take impeccable care in our packing systems and follow a tight protocol each time. For larger orders we use double box shipping (box within a box) for complete security.
Q. What makes Leaf2Go different then every other mail order website in Canada?
A. We have had our hands in the Cannabis industry, in various capacities, for many years and offer this knowledge to you through our product quality and customer service expertise.